Terms and conditions

Terms and Conditions

33 Lessons/Ensemble Sessions will be given during term time and term dates will be specified in advance in writing. We aim to give an even number of lessons per term, however this is dictated by local authority term dates. Lessons will be given at the time and place agreed in writing and that time slot will be reserved.
An invoice for lessons will be emailed at the start of every half term. Invoices for ensembles will be sent at the start of a term. All invoices will need to be paid within 14 days of the invoice date. If lessons start part-way through a term, fees will be charged from the commencement of lessons/ensemble membership.
Missed lessons/sessions will be charged unless Musicscool considers there to be exceptional circumstances. If a scheduled lesson/rehearsal is cancelled by Musicscool, the student/ensemble member can choose to carry the lesson forward, receive a replacement lesson (not applicable for ensembles) or receive a refund of the lesson/ensemble session fee.
If you wish to discontinue lessons, a notice period of half a term (six weeks) is required in writing. In the event that insufficient notice is given, lessons will still be charged within the notice period.

We currently collect and process the following information: Name and contact details for parents, Names and age details of students.
We collect personal data in respect of students and their parents when students enrol for lessons/ ensemble participation provided by us. We collect this data in order that we can administer lesson plans, manage ensembles, administer payments and to contact you should the need arise. We do not share your data with any other organisation and use it only for the purposes explained above. There is no transfer of data beyond the EEA (European Economic Area)
Data protection laws and regulations require that we have a lawful basis for processing your personal data. The lawful basis we rely on is “contractual obligation”. That is we only process data in order to meet the contractual obligations we have with you.
Your information is securely stored and only accessible by specified individuals within our organisation. Only data required for particular purposes are shared, for example address data is not shared with teachers that have no requirement to use it. We keep your personal data for the period for which your child is involved in lessons with us. We will then (after a period of no longer than 3 months) dispose of your information by deleting details relating to you and your child.
Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal information. Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@musicscool.co.uk if you wish to make a request.
If you have any concerns about our use of your personal information, you can make a complaint to us at info@musicscool.co.uk. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113ICO website: https://www.ico.org.uk